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Tracking your ShopSM delivery is easy! You no longer have to wonder if your order is on its way. With ShopSM Tracking, you can find out where your package is anytime. Just log into your ShopSM account or visit our website. You can track your package whether it’s within Metro Manila or anywhere else in the Philippines. With just a few clicks, you can see where your package is, when it’s expected to arrive, and if there are any delays.

How can I find out the status of my ShopSM delivery?

Tracking your ShopSM shipment is easy! Whether you’re anticipating a new gadget, some household essentials, or a trendy outfit, you can stay updated on your package’s journey every step of the way. Here’s how to check the status of your ShopSM shipment:

  1. Find your tracking number: The ShopSM Tracking number is provided to you once your order is confirmed. You can find it in the confirmation email or in the order details section of your ShopSM account.
  2. Enter your tracking number: Head over to our website and go to the ShopSM tracking section. Enter your ShopSM tracking number in the designated field.
  3. Check your shipment status: Hit the tracking button to view your package’s current location and estimated delivery time.

With these simple steps, you’ll always know where your package is and when it’s expected to arrive. No more guessing games!

ShopSM Tracking Number

A ShopSM tracking number is a unique code assigned to your order that allows you to monitor its progress from the warehouse to your home. The ShopSM Tracking number is essential for accessing real-time updates on your shipment’s location, transit history, and estimated delivery date. Tracking numbers provide transparency and relxation, ensuring you’re always in the loop about your purchase.

You can find your ShopSM tracking number in several places. It’s included in the confirmation email sent to you after you place your order. You can also find it in the order details section of your ShopSM account. The format of the ShopSM tracking number is typically a series of letters and numbers, uniquely identifying your shipment. Make sure to keep this number handy for easy tracking!

ShopSM Tracking

How long does it usually take for ShopSM to deliver?

Understanding the delivery timeline for your ShopSM order can help you plan and anticipate when your items will arrive. Delivery times vary based on your location and the type of delivery service you select. Here’s a breakdown of the typical delivery times for ShopSM orders:

Store Pick-up:

  • NCR: 4-5 days after order confirmation
  • Luzon: 5-7 days after order confirmation
  • VisMin: 10-15 days after order confirmation

Delivery to Nominated Address:

  • NCR: 3-6 days after order confirmation
  • Cavite, Rizal, Laguna, Batangas, Pampanga, Olongapo, Nueva Ecija, Bulacan, Dagupan, and Pangasinan: 7-10 days after order confirmation
  • Rest of Luzon (except Batanes): 9-12 days after order confirmation
  • Luzon Islands (Masbate, Romblon, Mindoro, Marinduque): 12-15 days after order confirmation
  • Cebu, Bacolod, Iloilo, Cagayan: 7-10 days after order confirmation
  • Rest of VisMin (except Siquijor): 12-15 days after order confirmation

Additional Reminders:

  1. Items with high-capacity power or liquid content may require an additional 15 days for delivery outside Luzon, as they are shipped via sea.
  2. Delivery to addresses outside direct serviceable areas may have longer lead times.
  3. Orders received by 4 PM from Monday to Friday will be processed the same day; orders received after 4 PM will be processed the next working day. There are no operations on Sundays.

Customer Service

ShopSM prides itself on providing excellent customer service to enhance your shopping experience. Whether you need help tracking an order, have questions about a product, or need assistance with any issues, ShopSM’s customer support team is here to help. Here’s how you can get in touch:

  • ShopSM Customer Support: Available from Monday to Saturday, 9:00 AM to 6:00 PM.
  • Order Status and Tracking: Visit the My Account page on the ShopSM website or app.
  • Submit an Inquiry: For any questions or concerns, you can submit a ticket through the ShopSM support portal.

If you can’t find the answers you need, submitting a ticket will get you the assistance you require. ShopSM also offers a wealth of information and tips to help make your shopping experience smoother and more enjoyable.

About ShopSM

ShopSM has revolutionized the shopping experience by providing a convenient 24/7 platform through its app. Launched to cater to essential grocery needs and other must-have items from SM Markets, the app features a curated collection of trusted products. ShopSM aims to make everyday shopping hassle-free, enabling customers to place orders from the comfort of their homes and have their essentials delivered straight to their doorstep.

The platform offers an extensive selection, including fresh ingredients, pantry staples, snacks, international items, and affordable SM Bonus essentials. Customers also have the option for in-store pickup, adding flexibility to their shopping experience. The integration of the SM Advantage Card (SMAC) into the ShopSM app has further enhanced the experience. Customers can earn points with every purchase, gaining access to exclusive member discounts, promotions, freebies, and special offers.

ShopSM ensures a worry-free shopping experience through multiple communication channels like email, app, and Messenger chat. The app simplifies the exchange or return process at SM Markets branches. With various payment options such as Cash On Delivery, debit or credit card via Pay by Link, GCash, Maya, and GrabPay, ShopSM has made online grocery shopping not only easy and rewarding but also accessible to a wide range of customers.


ShopSM Tracking provides a reliable and efficient way to monitor your shipments from start to finish. With their user-friendly tracking system, extensive delivery network, and exceptional customer service, ShopSM ensures that your shopping experience is smooth and enjoyable. Whether you’re placing an order for groceries, household items, or anything else, ShopSM has the tools and support to keep you informed and satisfied.