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Track your Cainiao package’s global journey effortlessly with Cainiao Tracking! This platform, integrated with Alibaba’s e-commerce ecosystem, allows you to follow your shipment’s adventure seamlessly, from its origin in China to your doorstep. Simply enter your Cainiao tracking number and gain valuable insights like its location, including sorting facilities, customs clearance, and estimated delivery dates. Stay informed about any potential delays and receive notifications when your package reaches key milestones, ensuring a smooth international delivery experience with Cainiao.

How do I check the progress of my Cainiao shipment?

So, you’ve made a purchase online, and now you’re worried about the status of your package. Don’t worry; tracking your Cainiao shipment is easy. Here are a few simple steps to get you started:

  • Find your tracking number: The first step is to locate your unique Cainiao tracking number. This alphanumeric code is important for your package, allowing you to monitor its journey every step of the way.
  • Enter your tracking number: Once you have your Cainiao tracking number in hand, simply visit the tracking website or app and enter your Cainiao tracking number into the designated field.
  • Stay informed: You’ll instantly be provided with real-time updates on your shipment’s whereabouts. Keep checking back regularly for updates on your package’s location and estimated delivery date.

Cainiao Tracking Number

Cainiao Tracking allows you to monitor its journey from the moment it leaves the seller’s hands to its final destination, providing you with real-time updates along the way. With tracking, you can stay informed about your package’s whereabouts, estimated delivery date, and any potential delays or issues that may arise during transit. It’s a convenient and reliable way to ensure that your package arrives safely and on time.

Now, let’s talk about Cainiao’s tracking numbers. These unique identifiers play an important role in the tracking process, allowing you to easily determine the location of your package. Cainiao tracking numbers typically consist of a combination of letters and numbers, often ending with letters again. The format can vary depending on the carrier handling the shipment, but a common example is a series of letters followed by numbers, with the shipping ID starting with U, followed by 9 digits and the country code. For instance, a Cainiao Super Economy tracking number might look like UAxxxxxxxxxHK or UBxxxxxxxxxHK, with the second letter varying based on the specific shipment.

Cainiao Tracking

What’s the usual delivery timeframe for Cainiao shipments?

Delivery times for Cainiao shipments can vary depending on factors such as the destination and the chosen shipping method. For domestic shipments within China, you can typically expect your package to arrive within a relatively short timeframe, usually between 1 and 7 days. This speedy delivery ensures that your items reach you in a timely manner, whether you’re ordering from a local vendor or sending a package across the country.

On the other hand, international shipments through Cainiao may take a bit longer to reach their final destination. Depending on the distance and customs clearance procedures, international deliveries can range from a few days to several weeks. While this may seem like a longer wait, rest assured that Cainiao works closely with its network of partners and carriers to ensure that your goods are delivered as efficiently as possible.

Customer Service

Got questions or concerns about your Cainiao shipment? Don’t fret; help is just a phone call or email away! Check out the following contact information for Cainiao’s customer service hotlines and other support channels:

Consumer Service Hotline: Monday to Sunday, 08:00-22:00

  • Provides logistics service consultation for Cainiao consumers, including Cainiao Guoguo and Cainiao Station.
  • Call: 951966

Merchant and Partner Service Hotline: Monday to Sunday, 09:00–21:00

  • Provides logistics service consultation for Cainiao merchants and partners.
  • Call: 951968

Cainiao Express Service Hotline: Monday to Sunday, 08:00-22:00

  • Provides logistics service consultation for Cainiao Express consumers.
  • Call: 956160

Cainiao Post (Rural) Service Hotline: Monday to Sunday, 09:00–21:00

  • Provides logistics service consultation for Cainiao rural consumers.
  • Call: 951967

In addition to our hotline services, you can also reach them via email for specific inquiries:

  • Customer Service: For general customer service inquiries, reach out to them at [email protected].
  • Media Contact: For media inquiries, please email them at [email protected].
  • Government Enquiry: If you have governmental inquiries, please email them at [email protected].

About Cainiao

Cainiao is a major player in the world of e-commerce logistics, providing top-notch services for cross-border e-commerce and domestic logistics in China. Founded in 2013 by Alibaba Group and partners, Cainiao aims to meet the evolving needs of buyers and sellers on Alibaba’s e-commerce platforms. Operating in over 200 countries and regions, Cainiao has strategically located logistics facilities worldwide

With cutting-edge technology and deep insights into e-commerce, Cainiao has become a leader in various business areas. It’s known as the top cross-border e-commerce logistics company globally, offering solutions like cross-border express delivery and global supply chain services. Cainiao’s innovative solutions, such as “10-day global delivery” and “5-day global delivery,” help small and medium-sized businesses engage in cross-border trade more efficiently. .


Cainiao offers a comprehensive solution for all your shipping needs, ensuring a smooth and hassle-free experience from start to finish. With our user-friendly tracking tools and your Cainiao tracking number, you can easily monitor the progress of your shipments and stay informed every step of the way. Cainiao customer satisfaction is its top priority. That’s why they committed to providing exceptional customer service, with dedicated hotlines and email support to address any questions or concerns you may have. From logistics consultations to assistance with delivery issues, its knowledgeable team is here to help.