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Stop wondering where your uParcel delivery is. Our uParcel Tracking tool lets you see its exact status as it moves across Malaysia and Singapore. Our uParcel tracking tool provide immediate clarity for your on-demand logistics.

Whether it’s a 2-hour “Rush Delivery” document, a temperature-controlled frozen food order, or a specialized medical shipment, you can follow its full journey. Just enter your uParcel Tracking code into the tracking field to see its current status.

What is uParcel Tracking?

uParcel Tracking refers to the monitoring system used to trace shipments handled by uParcel, a technology-driven on-demand courier service operating in Malaysia and Singapore. Our uParcel tracking tool provides crucial visibility into their 24/7 network, allowing you to follow your item’s journey from the moment an agent accepts the job via the smartphone app to the final doorstep delivery.

By using a unique Tracking Code, customers can check their delivery status through key milestones, ensuring transparency for urgent and specialized deliveries.

uParcel Tracking Number

To check the status of your shipment, you need the unique identifier provided when the delivery request was confirmed. Our tracking tool is designed to accept the primary identifier used by the uParcel platform:

Tracking Code: This is the primary tracking number for all uParcel shipments. It is a unique alphanumeric code generated by the app or website when a booking is made. You can find this in your booking confirmation email, SMS notification, or within the uParcel app under “Manage Delivery”.
Standard Tracking Code: The tracking number is typically a unique alphanumeric string. Unlike traditional couriers with fixed-length numbers, uParcel codes are generated dynamically by their platform.
SMS Tracking Link: In many cases, recipients receive a direct tracking link via SMS. The code at the end of this link is often your tracking identifier.

How to Use Our Tracking Tool for uParcel Shipments?

Our tracking tool provides a single, simple interface to access your uParcel tracking data directly from their on-demand network.

Find Your Tracking Code: First, locate the unique tracking code from your SMS notification, email confirmation, or the merchant’s app.
Enter the Code: Next, paste or type that code accurately into the uParcel tracking section.
Click “Track”: Finally, click the “Track” button to initiate the search.
View Your Updates: You will instantly see the live status, agent assignment details, and the estimated time of arrival.

uParcel Shipment’s Journey

As your package moves through the uParcel network, its status will update to reflect its current location and processing stage. This guide helps you understand what each specific status message means, giving you a clearer picture of where your shipment is in the delivery process.

Status	What It Means
Request Received	The booking has been created in the system, but a delivery agent has not yet accepted the job.
Agent Assigned	A delivery partner has accepted your request via the app and is preparing to collect the item.
Heading to Pickup	The agent is on the way to the sender’s location to collect the parcel.
Parcel Picked Up	The agent has successfully collected the item from the sender.
In Transit	The agent is travelling to the destination address.
Arrived at Delivery Location	The agent has reached the recipient’s address.
Delivered	The shipment has been successfully handed over to the recipient.

About uParcel

uParcel is a tech-driven, 24/7 on-demand courier service operating in Singapore and Malaysia. Using its proprietary app, it provides near-instant confirmation for delivery requests and connects customers to thousands of nearby delivery agents without call centers or fixed schedules.

The platform focuses on simple, transparent pricing and efficient dynamic routing to match orders with the most suitable partners. Positioned to become a leading regional delivery platform, uParcel continues to expand and innovate in last-mile logistics with reliable, business-friendly solutions.

uParcel’s Service Portfolio

uParcel offers a specialized suite of delivery services designed to meet urgent and niche logistical needs. Their portfolio focuses on speed and flexibility, catering to everything from time-critical documents to sensitive cold-chain items.

Express Courier: Includes 2 Hours Rush, 3 Hours Express, and Specific Timing delivery options, designed for urgent same-day needs.
Specialized Logistics (3PL): Full supply chain services handling complex cargo like Frozen Food, Flowers, and Bakery items.
Healthcare Logistics: Reliable and swift medicine delivery services, ensuring prescriptions reach patients safely.
Food & Gifts: Rapid delivery for fresh groceries, cooked food, cakes, and wine using the 2-hour rush service.
Document Courier: A trusted runner service for urgent legal or business documents.
Advanced Features: Includes 2 Way Courier (round trip), queue services, and special handling for fragile items.

uParcel Delivery Times

Delivery times for uParcel are highly flexible and defined by the specific service tier selected by the user.

Rush Delivery: Completed within 2 hours of pickup.
Express Delivery: Completed within 3 hours.
Same Day: Delivered within the same day, typically by the evening.
Specific Timing: Delivered within a chosen time slot specified by the customer.
Operating Hours: Delivery services run Monday to Sunday, including Public Holidays, from 9:00 am to 10:00 pm.

uParcel Service Coverage

uParcel operates a focused regional network with high density in key metropolitan areas.

Malaysia: Strong presence in Klang Valley (Kuala Lumpur/Selangor) and Johor Bahru.
Singapore: Comprehensive island-wide coverage for all service types.
Network: Access to thousands of freelance and professional delivery partners via their digital platform.

Solving Common Tracking Issues

Occasionally, you might encounter a delay in updates or an issue with your tracking status due to app synchronization or agent availability. Here are some common solutions to help you resolve these tracking problems quickly.

“Request Received” Only: If the status stays here, it means no agent has accepted the job yet. This can happen during peak hours or heavy rain.
Check the Link: The SMS tracking link provided is often the most direct way to see the agent’s real-time location on a map.
Agent Contact: Once an agent is assigned, the app/platform usually allows you to contact them directly for specific instructions.

Customer Service

If you have a specific issue with your delivery, such as a delay or a lost package, contacting uParcel directly is the best course of action. Their support team is available via email and phone.

Malaysia Phone: +60 330992521 (Mon-Fri 9:30 am – 7:30 pm, Sat 9:30 am – 5:50 pm).
Singapore Phone: +65 6589 8763.
General Email: [email protected] (Malaysia) / [email protected] (Singapore).
Sales Email: [email protected]
Malaysia Address: No. 7, Nomad, 1st Floor, SS 18/1B, 47500 Subang Jaya, Selangor.

Frequently Asked Questions (FAQs)

uParcel is an on-demand courier platform that uses an app to connect customers with delivery agents for 24/7 same-day and express deliveries.

The Rush Delivery service aims to deliver your item within 2 hours of pickup.

Yes, they offer specialized 3PL services for frozen food, cakes, and flowers, ensuring proper handling.

Yes, uParcel Tracking offers real-time status updates, and often a live map view of the agent once the delivery is in progress.

Conclusion

uParcel provides a rapid, tech-forward logistics solution for Malaysia and Singapore, ensuring your urgent items are delivered with speed and precision. uParcel Tracking offers the essential visibility needed to monitor your on-demand shipments, from 2-hour rushes to sensitive medical deliveries.

Our uParcel tracking tool simplifies this process, giving you a clear, consolidated view of your delivery’s progress. Stay informed every step of the way. Enter your Tracking Code in our uParcel tracking tool now to see your current shipment status!