Sendbox Tracking

Wondering about the current status of your Sendbox shipment? Our Sendbox tracking tool helps you stay updated with real-time visibility as your package moves through Sendbox’s delivery network, from pickup to final destination. Our tracking tool lets you easily follow your shipment every step of the way. Simply enter your Sendbox tracking code above to instantly view the latest status and see exactly when your item was delivered.

What is Sendbox Tracking?

Sendbox Tracking refers to the shipment monitoring service provided by the Sendbox platform, enabling merchants and buyers to trace the movement of their goods locally and internationally. Our tracking tool provides crucial visibility for shipments booked through the Sendbox app or API, tracking the item from the “Booked” stage through to “Delivery.”

By entering your unique Sendbox Tracking Number in our tracking tool, users can access granular data including the courier partner handling the specific leg of the journey and any potential delays.

Sendbox Tracking Number

To access your shipment data, you need the specific reference code associated with your booking. Our tracking tool relies on these standard identifiers used in their network:

• Sendbox Tracking Code: The primary numeric code assigned to your shipment when the booking is created on the platform.
• Order Number: An internal reference generated for the transaction, which may also be linked to the shipment details in the merchant’s dashboard.

Sendbox Tracking Number Formats

Identifying the correct format is essential for getting accurate results with our tracking tool. Sendbox tracking numbers typically follow a specific numeric pattern:

• Standard Format: A 10-digit numeric string (e.g., 0008927630 or 0006320484) is the standard format used for tracking shipments within their system.

How to Use Our Tracking Tool?

We have made it simple to monitor your deliveries across Nigeria and the world. Follow these steps to check your status using our tracking tool:

1. Locate Number: Find the 10-digit tracking code in your booking confirmation email or the transaction details on the Sendbox app.
2. Enter Details: Type the full numeric code (e.g., 0008927630) into the search field of our tracking tool.
3. Click “Track”: Hit the button to retrieve the latest courier status, pickup confirmation, and delivery estimates.

Shipment Journey and Status Meanings

As your package moves through the Sendbox network, the status updates to reflect its journey. Here is what the standard messages on our tracking tool typically mean:

Status	What It Means
Booked on Hold	The shipment request has been created, but payment hasn’t been completed; the item is not yet active.
Pending	The shipment request was successful and is currently waiting to be assigned to a courier for pickup.
Pickup Started	A courier partner has been assigned and is on the way to collect the package from the sender.
In Transit	The package has been collected and is moving towards the destination, updated in real-time.
Delivered	The entire process is complete, and the package has been successfully handed over to the recipient.

About Sendbox

Sendbox was founded to bridge the gap between social commerce and logistics in Africa, recognizing that many small businesses on platforms like Instagram and WhatsApp lacked access to reliable fulfillment infrastructure. Headquartered in Lagos, Nigeria, the company differentiates itself by offering more than just delivery; it provides an “operating system” for e-commerce that includes escrow payments, inventory management, and storefront creation.

The company distinguishes itself through its focus on “social sellers” and its API-first approach. Sendbox integrates with local and international partners to offer seamless pickup and delivery services across Nigeria and to over 200 countries. Their platform handles the complexities of cross-border trade, including customs documentation and duty management, empowering African merchants to scale their businesses beyond their immediate local markets without needing to build their own logistics fleets.

Sendbox Service Portfolio

Our tracking tool supports the diverse range of logistics solutions Sendbox offers. We help you monitor shipments across these key service categories:

• Local Delivery: Reliable door-to-door shipping within Nigeria. Covers all states with standard delivery times of 2-3 working days for domestic shipments.
• International Shipping: Export and import services for global trade. Connects merchants to over 220 countries with expedited delivery timelines of 3-5 working days.
• Escrow Payments: Secure transaction handling for buyer and seller protection. Holds customer payments until delivery is confirmed, building trust in social commerce transactions.
• E-commerce Fulfillment: Warehousing and order processing for growing brands. Allows merchants to store inventory with Sendbox for faster picking, packing, and dispatching.
• Storefront: Digital shops for social media vendors. Provides a customizable online link for sellers to list products and accept payments easily.

Sendbox Delivery Times

Delivery times shown in Sendbox tracking results depend on the destination and service type. The network allows for standard and express options:

• Local (Nigeria): Shipments within Nigeria typically take 2 to 3 working days after pickup.
• International Export: Deliveries to global destinations like the US or UK generally take 3 to 5 working days.
• Delays: Timelines can be affected by external factors such as customs processing for international items or local strikes.

Sendbox Service Coverage

Sendbox operates a comprehensive network centered in West Africa. Our tracking tool covers shipments moving through these primary regions:

• Nigeria: Full coverage across all states, with high density in Lagos, Abuja, and Port Harcourt.
• Global: International reach to over 200 countries, including major trade lanes to the USA, UK, and Canada.

Solving Common Tracking Issues

If you cannot find your shipment, it is usually a payment or address issue. Try these fixes on our tracking tool:

• Check Payment Status: If the status is “Booked on hold,” you must fund your wallet or complete payment for the courier to be dispatched.
• Verify Address: If the status shows “Address information needed,” the courier cannot find the location; contact support immediately.
• Weight Discrepancy: If a “Supplementary Charge” is applied due to incorrect weight declaration, the shipment may be paused until the fee is paid.

Customer Support

If you can’t find your package using the Sendbox tracking tool, their support team is available. You can reach out via the following channels:

• Email: Send tracking inquiries or complaints to [email protected].
• Phone: Call 017006150 to speak with the customer service team in Lagos.
• Address: Visit the physical office at No. 62, Old Yaba Road, Yaba, Lagos, Nigeria.
• Hours: Support is available Monday to Friday, from 9am to 6pm.

Frequently Asked Questions (FAQs)

Conclusion

Sendbox Tracking provides the essential visibility needed to manage these commercial flows, ensuring that whether you are shipping locally or globally, you maintain full control over your customer’s delivery experience. Our tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s journey. Stay connected and secure. Enter your Tracking Code in our Sendbox tracking tool now to see your current status!