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Need an update on your Relais Colis parcel? Our Relais Colis tracking tool gives you real-time visibility as your shipment moves through the Relais Colis network, from the central hub to your chosen pickup point. Our Relais Colis tracking tool lets you easily follow your parcel every step of the way. Simply enter your tracking number above to instantly view the latest updates, see when your item leaves the hub, and confirm exactly when it will be ready for collection at your local “Commerçant.”

What is Relais Colis Tracking?

Relais Colis Tracking refers to the shipment monitoring service provided by Relais Colis, the inventor of the pickup point delivery concept in France. Our tracking tool provides crucial visibility for packages moving through their network of over 6,000 local merchants and automated lockers.

By entering your unique Relais Colis Tracking Number in our tracking tool, users can access granular data including the opening hours of the shop and the QR code required for withdrawal.

Relais Colis Tracking Number

To access your shipment data, you need the specific reference code associated with your parcel. Our Relais Colis tracking tool relies on these standard identifiers used in their network:

Tracking Number: The primary code assigned to your shipment, provided by the merchant or Relais Colis via email.
Merchant Order Number: In some cases, the internal order reference from the retailer (e.g., La Redoute) can be linked to the tracking.

Relais Colis Tracking Number Formats

Identifying the correct format is essential for getting accurate results with our tracking tool. Relais Colis tracking numbers typically follow a specific numeric pattern:

Standard Format: A 10 to 16-digit numeric string is the most common format used for standard relay deliveries.
Alphanumeric: Occasionally, shipments originating from certain partners may use a combination of letters and numbers.

How to Use Our Tracking Tool?

We have made it simple to monitor your French pickup point deliveries. Follow these steps to check your status using our tracking tool:

Locate Number: Find the tracking number in the shipping confirmation email sent by the online store or Relais Colis.
Enter Details: Type the full numeric code (without spaces) into the search field of our tracking tool.
Click “Track”: Hit the button to retrieve the latest hub scans, availability status, and pickup codes.

Shipment Journey and Status Meanings

As your package moves through the Relais Colis network, the status updates to reflect its journey. Here is what the standard messages on our tracking tool typically mean:

Status	What It Means
Votre colis a été pris en charge	The package has been received by Relais Colis from the merchant and entered the network.
Votre colis est en cours d’acheminement	The shipment is moving between sorting hubs or is on a truck towards the local area.
Votre colis est arrivé au Relais	The package is at the pickup shop; you will receive an email/SMS with a withdrawal code.
Votre colis a été livré	You have successfully picked up the package from the shop, or it was delivered to your home.
Retour expéditeur	The package was not collected within the time limit (usually 8-10 days) and is being sent back.

About Relais Colis

Relais Colis boasts a rich history as the inventor of the “delivery to a nearby merchant” concept, launching the service in 1983 under the name Sogep. Headquartered in Créteil, France, the company revolutionized the last mile by transforming local shops—bakeries, florists, and newsstands—into logistic nodes.

Today, Relais Colis is a major player in the French B2C market, delivering over 40 million parcels annually and providing 85% of the French population with a pickup point less than 10 minutes from their home.

The company distinguishes itself through specialized services like “Relais Colis Max” for heavy home deliveries and a growing network of automated lockers. Relais Colis focuses on flexibility and cost-efficiency, making it a preferred partner for the top e-commerce sites in France.

Relais Colis Service Portfolio

Our tracking tool supports the diverse range of logistics solutions Relais Colis offers. We help you monitor shipments across these key service categories:

Delivery to Relay Point: The standard service delivering parcels to over 6,000 local shops. Allows customers to collect packages at their convenience during the shop’s opening hours.
Relais Colis Home: A specialized service for delivering bulky or heavy items directly to the home. Includes options for delivery to a specific room or simply to the doorstep for large appliances.
Smart Returns: A simplified returns process allowing customers to drop items at any network point. Often uses a QR code (No-Print) system so customers do not need to print a label at home.
Relais Colis Drive: A solution for larger parcels that are too big for a standard shop but too small for freight. Customers drive up to a dedicated area to have slightly bulkier items loaded into their vehicle.
Express Delivery: Faster transit options for urgent e-commerce orders. Prioritizes shipments through the sorting hubs to ensure quicker availability at the pickup point.

Relais Colis Delivery Times

Delivery times shown in Relais Colis tracking results depend on the merchant and service chosen. The network is optimized for reliability over speed:

Standard Relay: Typically takes 3 to 5 working days for delivery to a pickup point within mainland France.
Home Delivery: Large items usually require an appointment and take 3 to 7 days depending on availability.
Availability: Packages are delivered to shops Tuesday through Saturday (and sometimes Mondays depending on the region).

Relais Colis Service Coverage

Relais Colis operates a dense network primarily in France. Our tracking tool covers shipments moving through these primary regions:

France: Comprehensive coverage with thousands of “Points Relais” across cities and rural areas.
Belgium: Operations available in partnership with local logistics providers for cross-border flows.
Corsica & DOM-TOM: Specific services are available, though transit times are generally longer for these regions.

Solving Common Tracking Issues

If you cannot find your shipment, it is usually a data sync or notification error. Try these fixes on our tracking tool:

Check Spam: If tracking says “Arrived” but you have no code, check your email spam folder or SMS history.
Wait for Scan: “Taken charge” means the label is created; wait 24 hours for the first physical scan at the hub.
Verify Number: Ensure you are entering the Relais Colis number and not the order number from the website (unless they are linked).

Customer Support

If you can’t find your package using the Relais Colis tracking tool, their support team is available. You can reach out via the following channels:

Phone: Call 09 70 25 22 31 (crystallized number) for customer service inquiries in France.
Contact Form: Use the “Contact Us” form on the website for tracking disputes.
Facebook Messenger: Reach out via their official Facebook page for relatively quick responses to status questions.
Twitter: Tweet at @RelaisColis for support regarding delays or issues with a pickup point.

Frequently Asked Questions (FAQs)

Yes, you must present a valid ID card or passport along with the QR code or withdrawal code received via email/SMS to collect your parcel.

Packages are typically held at the shop for 8 to 14 calendar days. If not collected by then, they are automatically returned to the sender.

Yes, a friend or family member can pick it up if they bring your ID, their own ID, and the withdrawal code/QR code.

If your selected shop is unavailable, Relais Colis will automatically redirect the package to the nearest available Relay Point and notify you via email.

No, they are competitors. While both offer similar pickup point services in France, they operate separate networks and use different tracking systems.

Conclusion

Relais Colis Tracking provides the essential visibility needed to manage this process, ensuring you receive the critical QR code and availability notification required to claim your goods. Our Relais Colis tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s journey to your local merchant. Stay informed and ready. Enter your Tracking Number in our Relais Colis tracking tool now to see your current status!