Quit wondering where your Parcelhub parcel has gone. With our Parcelhub tracking tool, you can view its real-time status as it moves through Malaysia’s extensive retail network. The tool provides instant clarity for your delivery, whether it’s a domestic parcel dropped off at a neighborhood Premium Point, an international e-commerce order, or a P Collect item awaiting pickup. Simply enter your Parcelhub Tracking Number (CollectCo ID or Partner AWB) into the tracking field to see its current status.

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What is Parcelhub Tracking?

Parcelhub Tracking refers to the monitoring system used to trace shipments handled by Malaysia’s “E-commerce Logistics Hero,” Parcelhub. Our Parcelhub tracking tool provides crucial shipment visibility across their network of over 600 Premium Points and 1,000+ CollectCo Points nationwide. By using a unique Tracking Number or CollectCo ID, customers can check their delivery status through key milestones, from the initial drop-off at a retail outlet to the final handover or collection.

Identifiers for Parcelhub Tracking

To check the status of your shipment, you need the unique identifier provided when the package was booked or dropped off. Our Parcelhub tracking tool accept the primary identifiers used by Parcelhub and its extensive partner network:

Tracking Number (CollectCo / Partner AWB): This is the primary tracking code. Since Parcelhub acts as a retail aggregator for over 10 courier partners (like Pos Laju, J&T, etc.), the tracking number might be a specific CollectCo ID or the Partner Carrier’s Waybill Number. This single number grants access to all Parcelhub Tracking details.
Order ID: In some cases, e-commerce platforms or the Parcelhub app may generate an internal Order ID that can be used to track status within their specific system.

Parcelhub Tracking Number Formats

Parcelhub uses diverse formats because it integrates with many different courier partners. Our Parcelhub tracking tool can recognize these variable codes:

CollectCo Format: Often an alphanumeric code (e.g., C...MY) generated when a parcel is dropped off at a CollectCo point.
Partner Formats: Standard courier formats like 12-15 digits (J&T, Pos Laju) or alphanumeric codes (Ninja Van, DHL) are also common and trackable through the Parcelhub portal.

How Can I Monitor My Parcelhub Shipment Online?

Our tracking tool provides a single, simple interface to access your Parcelhub tracking data directly from their integrated network.

Find Your Tracking Number: First, locate the unique tracking number (CollectCo ID or Partner AWB) from your drop-off receipt, shipping label, or confirmation email.
Enter the Number: Next, paste or type that code accurately into the Parcelhub tracking section.
Click “Track”: Finally, click the “Track” button to initiate the search.
View Your Updates: You will instantly see the live status, location history, and all key milestone updates for your parcel.

Guide to Parcelhub Status Updates

As your package moves through the Parcelhub network, its status will update to reflect its current location and processing stage. This guide helps you understand what each specific status message means, giving you a clearer picture of where your shipment is in the delivery process.

Status	What It Means
Order Created	The sender has booked the shipment, but the parcel has not yet been physically dropped off at a Parcelhub point.
Dropped Off	The parcel has been successfully handed over to a Parcelhub or CollectCo outlet.
Picked Up by Courier	The partner courier (e.g., Pos Laju, J&T) has collected the parcel from the retail point.
In Transit	The shipment is moving between hubs or branches via the partner courier’s network.
Arrived at Delivery Center	The package has reached the local delivery hub nearest to the recipient.
Out for Delivery	The courier is on the way to the recipient’s address.
Ready for Collection	For “P Collect” services, the parcel is at the designated Parcelhub outlet waiting for you.
Delivered	The shipment has been successfully delivered or collected.

About Parcelhub

Parcelhub is a Malaysian retail logistics company founded in 2016 with the mission to be the nation’s “E-commerce Logistics Hero.” Built to improve the courier experience, it has grown into a wide neighborhood network with over 600 CollectCo Premium Points and more than 1,000 CollectCo Points nationwide. Parcelhub was also the first in Malaysia to introduce a PWA system for courier retail, underscoring its focus on innovation.

As a one-stop packing and shipping solution for B2B, B2C, and C2C customers, Parcelhub supports local businesses through its Licensee Program, turning small shops into community logistics hubs. This model increases customer convenience while helping local owners generate additional income. Offering domestic and international shipping, e-fulfillment, and cold delivery services, Parcelhub continues to reshape last-mile logistics in Malaysia.

Parcelhub’s Service Portfolio

Parcelhub offers a comprehensive suite of logistics solutions designed to meet the diverse needs of individuals, SMEs, and online sellers. Their portfolio transforms local retail points into powerful shipping centers.

Domestic & International Shipping: Delivers parcels anywhere, leveraging partnerships with over 10 major courier companies to offer flexible options.
Drop-off & Collection: A core service facilitating easy parcel returns and drop-offs for local sellers at neighborhood points.
E-Fulfilment (Pick & Pack): A trademark service providing a one-stop shipping solution for e-commerce sellers to reach the global market.
P Collect & P Cover: “P Collect” allows safe storage of parcels at outlets for later pickup, while “P Cover” offers insurance protection for the entire journey.
Cold Delivery: A pioneering door-to-door cold chain service for temperature-sensitive goods.
Value-Added Services: Includes door-to-door pickup, reverse logistics, and in-store services like bill payment and document printing.

Parcelhub Delivery Times

Delivery times for Parcelhub depend on the specific courier partner selected for the shipment. As an aggregator, Parcelhub offers a range of speeds to suit different needs.

Domestic Express: Typically delivered within 1-3 working days via partners like J&T or Pos Laju.
International: Delivery times vary significantly based on the destination and the chosen international carrier (e.g., SF Express, Janio).
Same-Day/Instant: Some local delivery options may be available depending on the specific Parcelhub outlet’s capabilities.

Parcelhub Service Coverage

Parcelhub utilizes a unique retail-based network to ensure extensive coverage across Malaysia. Their “neighborhood hero” model ensures accessibility even in residential areas.

Nationwide Reach: Full coverage of Malaysia through 600+ Premium Points and 1,000+ CollectCo Points.
Headquarters: Based in Petaling Jaya, Selangor, supporting the vast retail network.
International: Connects Malaysian sellers to the world through global logistics partnerships.

Solving Common Tracking Issues

Occasionally, you might encounter a delay in updates or an issue with your tracking status due to partner handoffs. Here are some common solutions to help you resolve these tracking problems quickly.

Check the Carrier: If your number isn’t working on the Parcelhub site, try tracking it directly on the partner carrier’s website (e.g., Pos Laju, Ninja Van) using the same number.
“Dropped Off” Status: If the status stays here for over 24 hours, the courier driver may not have collected from the shop yet.
Collection Deadline: For “P Collect” parcels, ensure you pick up your item within the designated timeframe to avoid it being returned.

Customer Service

If you have a specific issue with your delivery, such as a lost parcel or a store complaint, contacting Parcelhub directly is the best course of action. Their support team is available via phone and email.

Customer Service: 1800 18 1234 (Mon-Fri 9am-6pm, Sat 9am-1pm).
Tracking Status Hotline: 018 965 1544.
Headquarters: No 13, Jalan Tandang, 46050 Petaling Jaya, Selangor.
Feedback: They actively encourage feedback to improve their “neighborhood hero” service.

Frequently Asked Questions (FAQs)

Parcelhub is a Malaysian retail logistics network that turns local shops into courier points for sending, collecting, and returning parcels.

It varies because they use partners. It could be a CollectCo ID (e.g., C…MY) or a standard courier tracking number (e.g., from J&T, Pos Laju).

Yes, using their “P Collect” service, you can have parcels sent to a Parcelhub outlet for safe keeping until you are ready to collect them.

Yes, Parcelhub outlets provide customized packing solutions and materials.

Conclusion

Parcelhub provides a community-centric and technology-driven logistics solution, bringing courier services to your doorstep through local retail partners. Parcelhub Tracking offers the essential visibility needed to monitor your shipments, from drop-off to final delivery.

Our tracking tool simplifies this process, giving you a clear, consolidated view of your parcel’s journey. Stay informed every step of the way. Enter your Tracking Number in our tracking tool now to see your current shipment status!