DD Express Tracking

Stop worrying about the temperature of your frozen shipment. Our tool provides a real-time view of your DD Express delivery as it moves across Peninsular Malaysia and Singapore. We offer immediate clarity for your cold chain logistics. Whether it’s a B2C frozen food delivery, a bulk B2B supermarket restocking, or an international temperature-controlled import, you can follow its full journey. Just enter your DD Express Tracking Number or Reference No. into the tracking field to see its current status.

What is DD Express Tracking?

DD Express Tracking refers to the specialized monitoring system for temperature-sensitive goods handled by DD Cold Chain. Our DD Express tracking tool provides crucial visibility into this niche logistics network, allowing you to monitor not just the location but the progress of your frozen or chilled items.

By using a unique Tracking Number or Reference ID, customers can check their delivery status through key milestones, ensuring the “cool chain” remains unbroken from the cold room to the final doorstep.

DD Express Tracking Number

To check the status of your shipment, you need the unique identifier provided when the order was created. Our DD Express tracking tool accept the primary identifiers used by DD Express for its cold chain services, ensuring you have the correct information to access your shipment’s current location and history:

• Tracking Number: This is the primary code for all DD Express Tracking queries. It is provided by the sender (merchant) or DD Express upon booking. It acts as the master key to locate your specific frozen or chilled parcel within their network.
• Reference Number: For B2B or bulk shipments, a specific Reference Number (Ref No) may be used. This is often an internal order number linked to the client’s account.

DD Express Tracking Number Formats

DD Express uses specific formats to manage its specialized cold chain inventory. Our DD Express tracking tool can recognize these codes, which help distinguish between standard parcels and temperature-controlled freight, allowing you to easily input your information and retrieve the latest status updates without any confusion:

• Standard Numerical Format: The tracking number is typically a sequence of digits (often 10 to 15 digits) generated by the system.
• Ref No: Reference numbers can be alphanumeric, depending on the client’s own system integration (e.g., Shopee Order ID if integrated).

How Can I Check My DD Express Delivery?

Our DD Express tracking tool provides a single, simple interface to access your DD Express tracking data directly from their cold chain network. It consolidates all relevant tracking information into one easy-to-read view, saving you time and effort when checking on your important, temperature-sensitive deliveries:

1. Find Your Number: First, locate the unique Tracking Number or Reference No. from your shipping receipt, invoice, or the confirmation email sent by the merchant.
2. Enter the Number: Next, paste or type that code accurately into the DD Express tracking section.
3. Click “Track”: Finally, click the “Track” button to initiate the search.
4. View Your Updates: You will instantly see the live status, location history, and all key milestone updates for your frozen parcel.

Guide to DD Express Status Updates

As your package moves through the DD Express network, its status will update to reflect its current location and processing stage. This guide helps you understand what each specific status message means, giving you a clearer picture of where your shipment is in the delivery process.

Status	What It Means
Order Created	The sender has booked the delivery, but the frozen item has not yet been collected by DD Express.
Picked Up	The cold truck has successfully collected the shipment from the merchant or warehouse.
Arrived at Cold Room	The item has reached a DD Express temperature-controlled facility for sorting and storage.
Out for Delivery	The item is loaded onto a refrigerated vehicle and is on its way to the recipient.
Delivered	The shipment has been successfully handed over to the recipient at the doorstep.
Delivery Failed	The courier tried to deliver, but the recipient was not available to receive the perishable goods.

About DD Express

DD Express, authorized by South Pacific Logistic Sdn Bhd, is a leading logistics provider specializing in frozen and chilled deliveries across Malaysia and Singapore. Known as the “Malaysia Door to Door Frozen Delivery Specialist,” the company focuses on safe, temperature-controlled transportation for both B2C and B2B customers.

With advanced cold-chain warehousing, specialized fleets, and digitized logistics solutions, DD Express ensures product quality and freshness from origin to doorstep. Serving clients from individual e-commerce sellers to large shopping malls, the company aims to become a recognized Green & Intelligent Company in ASEAN by enhancing productivity, cost-efficiency, and sustainability.

DD Express’s Service Portfolio

DD Express offers a comprehensive suite of cold chain solutions designed to meet the strict requirements of perishable logistics. Their portfolio covers every aspect of the temperature-sensitive supply chain, ensuring that goods—whether frozen or refrigerated—are handled with the utmost care and precision to maintain their quality.

• B2C Frozen Delivery: Door-to-door delivery for frozen (≤−18∘C) and refrigerated (0-10℃) goods, serving Peninsular Malaysia and Singapore.
• B2B Bulk Delivery: Specialized bulk transport for shopping malls, marts, and chain outlets, ensuring precise temperature maintenance throughout transit.
• Logistics & Storage: Offers fulfillment services, cold room storage for rent, and chartered cold truck services for businesses needing dedicated capacity.
• East Malaysia Services: Consolidated reefer container services catering to major cities like Kuching, Miri, and Kota Kinabalu.
• International Trade: Manages import and export custom clearance for temperature-controlled goods from overseas.
• Shopee 3PL Integration: A key partner for e-commerce, providing integrated logistics for Shopee sellers dealing in fresh and frozen products.

DD Express Delivery Times

Delivery times for DD Express are optimized to ensure freshness, a critical factor for cold chain logistics. Whether shipping locally within the Klang Valley or exporting to Singapore, the company strives to meet committed time frames to prevent spoilage and ensure customer satisfaction.

• Peninsular Malaysia: Deliveries are typically scheduled and completed within 1-3 working days to ensure product integrity.
• Singapore: Cross-border cold chain deliveries follow a strict schedule to minimize transit time.
• East Malaysia: Consolidated reefer services have specific sailing and delivery schedules, which can be confirmed upon booking.

DD Express Service Coverage

DD Express utilizes a specialized network to provide extensive coverage for cold chain logistics. Their infrastructure is designed to reach major urban centers and trading hubs, although specific restrictions apply to ensure the quality of service for frozen goods.

• Core Coverage: Covers Peninsular Malaysia and Singapore, excluding islands and remote areas where cold chain integrity cannot be guaranteed.
• East Malaysia: Serves specific key cities including Kuching, Miri, Sibu, Bintulu, and Kota Kinabalu.
• Headquarters: Based in Petaling Jaya, Selangor, serving as the central hub for operations.

Crucial Shipping Requirements

To ensure the safety and quality of frozen items, DD Express enforces strict shipping guidelines that every sender must follow. These requirements are non-negotiable and are designed to prevent spoilage, leakage, or damage to other shipments within the cold chain network.

• Pre-cooling: All items must be pre-cooled to the correct temperature before collection.
• Packaging: Goods must be strictly packed in a Polystyrene Box with an ice bag only.
• Vacuum Packing: Frozen items must be vacuum packed to prevent leakage and odor transfer.
• No Mixture: Only one type of temperature-controlled item is allowed per box; mixing frozen and chilled items is not permitted.

Solving Common Tracking Issues

Occasionally, you might encounter a delay in updates or an issue with your tracking status due to the complex nature of cold chain handling. If your tracking information isn’t updating or you cannot find your package, there are standard troubleshooting steps available to help you resolve the problem quickly.

• Check the Number: Ensure you have entered the correct DD Express Tracking or Reference Number.
• “Order Created” Status: If the status stays here, the cold truck has not yet collected the item. Ensure your item is packed and ready for the scheduled pickup.
• Delivery Failed: For frozen goods, a failed delivery is critical. Contact customer support immediately to arrange a re-delivery or self-pickup to save the product.

Customer Service

If you have a specific issue with your delivery, such as a delay or a temperature concern, contacting DD Express directly is the best course of action. Their support team is available via multiple channels to assist you with your cold chain needs.

• General Hotline: +603 7499 7232
• Sales/WhatsApp: +6011 3388 1307 (Primary contact for specific requirements).
• Email: [email protected]
• Head Office: Kompleks Penchala, Petaling Jaya, Selangor.
• Working Hours: Mon-Fri (09:30 AM – 6:30 PM).

Frequently Asked Questions (FAQs)

Conclusion

DD Express provides a vital, specialized solution for the frozen food supply chain, ensuring freshness from the warehouse to the consumer’s door. DD Express Tracking offers the essential visibility needed to monitor these sensitive shipments.

Our DD Express tracking tool simplifies this process, giving you a clear, consolidated view of your shipment’s journey. Stay informed every step of the way. Enter your Tracking Number in our tracking tool now to see your current shipment status!