Fetching results, please wait...

Looking for real-time updates on your NACEX delivery? Our NACEX tracking tool gives you real-time visibility as your package moves through NACEX’s network, from the agency or hub to your doorstep. Our NACEX tracking tool makes it easy to follow your shipment at every stage. Just enter your tracking number or agency reference above to instantly see the latest updates, track its progress, and know exactly when your delivery will arrive.

What is NACEX Tracking?

NACEX Tracking refers to the shipment monitoring service provided by NACEX, a Logista Group company specializing in express parcel and document delivery. Our tracking tool provides crucial visibility for B2B and B2C shipments moving through their network of over 300 franchises and 33 logistics platforms.

By entering your unique NACEX Tracking Number (often a combination of agency code and shipment number) in our tracking tool, users can access granular data including the proof of delivery (POD) and the specific time of handover.

NACEX Tracking Number

To access your shipment data, you need the specific reference code associated with your parcel. Our NACEX tracking tool relies on these standard identifiers used in their network:

Shipment Number (Expedición): The primary tracking ID, often used in conjunction with the agency code.
Agency Code (Agencia): A 4-digit code identifying the specific NACEX franchise that originated the shipment.
Reference Number: An internal order number from the merchant that can sometimes be used for tracking if linked.

NACEX Tracking Number Formats

Identifying the correct format is essential for getting accurate results with our tracking tool. NACEX tracking numbers typically follow a specific pattern:

Agency/Shipment Format: A combination of the 4-digit agency code and an 8-digit shipment number (e.g., 1234/12345678).
Standard Numeric: A single numeric string typically 12 to 15 digits long, used for direct tracking without the slash separator.

How to Use Our Tracking Tool?

We have made it simple to monitor your Iberian deliveries. Follow these steps to check your status using our tracking tool:

Locate Number: Find the tracking number (Agency/Expedition) on your shipping label or SMS notification.
Enter Details: Type the full code (e.g., 2801/12345678) into the search field of our tracking tool.
Click “Track”: Hit the button to retrieve the latest hub scans, delivery status, and digital proof of delivery.

Shipment Journey and Status Meanings

As your package moves through the NACEX network, the status updates to reflect its journey. Here is what the standard messages on our tracking tool typically mean:

Status	What It Means
En tránsito	The shipment is moving between NACEX platforms or is on a delivery vehicle to the destination agency.
En reparto	The courier has loaded the package onto their van and is currently out for delivery to your address.
Incidencia	An issue has occurred, such as an incorrect address or the recipient being absent; delivery is paused.
Entregado	The shipment has been successfully delivered, and a signature has been captured from the recipient.
Disponible en punto	The package is waiting for you at a NACEX.shop pickup point for collection.

About NACEX

NACEX was founded in 1995 and has since grown into a leading express courier service in Spain, Portugal, Andorra, and the Benelux region. Headquartered in L’Hospitalet de Llobregat (Barcelona), the company is part of the Logista Group, the leading distributor of products and services to proximity retailers in Southern Europe. NACEX distinguishes itself through a fleet of over 2,500 vehicles and a network of more than 3,500 collaborators, focusing heavily on technology to ensure real-time traceability and security.

The company prides itself on high quality standards, holding certifications like ISO 9001 and GDP (Good Distribution Practices) for pharmaceutical transport. NACEX has heavily invested in automating its sorting hubs to handle over 145,000 packages per hour, ensuring strict compliance with delivery deadlines. Their specialized services for sectors like healthcare (NACEXpharma) and e-commerce (e-NACEX) demonstrate their adaptability to modern logistics demands.

NACEX Service Portfolio

Our tracking tool supports the diverse range of logistics solutions NACEX offers. We help you monitor shipments across these key service categories:

NACEX 8:30H / 10:00H / 12:00H: Premium urgent delivery services guaranteeing arrival before specific morning times. Ensures critical documents and goods reach their destination early the next business day.
NACEX 19:00H: The standard next-day delivery service for less urgent shipments. Guarantees delivery by the end of the next business day (7:00 PM) throughout the peninsula.
NACEXpharma: Specialized temperature-controlled transport for pharmaceutical products. Maintains strict 15ºC-25ºC conditions with constant thermal monitoring for sensitive medicines.
e-NACEX: Tailored solutions for e-commerce businesses and online shops. Includes features like delivery to NACEX shop pickup points and full integration with online platforms.
International Express: Urgent air and road transport to global destinations. Connects Iberian businesses to the rest of Europe and the world with expedited transit times.

NACEX Delivery Times

Delivery times shown in NACEX tracking results depend on the service level selected. The network is optimized for next-day speed:

Premium Services: Deliveries are guaranteed by 8:30 AM, 10:00 AM, or 12:00 PM the next business day.
Standard (19:00H): Shipments typically arrive by 7:00 PM on the next working day within the peninsula.
Saturday Delivery: Optional Saturday delivery is available between 9:00 AM and 1:00 PM for urgent needs.

NACEX Service Coverage

NACEX operates a dense network in Southern Europe. Our tracking tool covers shipments moving through these primary regions:

Spain & Portugal: Comprehensive coverage with direct franchises in almost every province and district.
Andorra: Direct service to the principality integrated into their peninsular network.
Benelux: Expanded coverage in Belgium, Netherlands, and Luxembourg via Logista’s acquisition of Speedlink.

Solving Common Tracking Issues

If you cannot find your shipment, it is usually a format error. Try these fixes on our tracking tool:

Check Format: Ensure you include the slash if your number is in the “Agency/Shipment” format (e.g., 2801/12345678).
Wait for Collection: “Data Received” means the label is printed but the courier hasn’t scanned it; wait 24 hours.
Contact Agency: If the status is “Incidencia,” contact the specific agency listed in the tracking details to resolve the issue.

Customer Service

If you can’t find your package using the NACEX tracking tool, their support team is available. You can reach out via the following channels:

Phone: Call 900 100 000 (Spain) or 800 200 077 (Portugal) for customer service.
Email: Send inquiries to [email protected] for tracking assistance.
Twitter: Reach out to @NacexClientes for quick support on social media.
Agency Locator: Use the tool to find the phone number of the specific franchise handling your delivery.

Frequently Asked Questions (FAQs)

NACEX.shop is a network of convenience stores and lockers where you can pick up or drop off parcels. It allows you to collect your order at a time that suits you, avoiding missed deliveries.

Yes, NACEX offers a specific Saturday delivery service (entrega en sábado) typically between 9:00 AM and 1:00 PM, provided the sender has selected this option.

“Incidencia” means there is a problem with the delivery, such as an incomplete address, the recipient was absent, or the business was closed. You should contact customer service to reschedule.

Yes, NACEX allows recipients to modify delivery preferences (like changing to a pickup point) through the “My Preferred Delivery” link sent via SMS or email before the delivery attempt.

NACEX is headquartered in L’Hospitalet de Llobregat, Barcelona, Spain, serving as the central hub for their operations across the Iberian Peninsula.

Conclusion

NACEX Tracking provides the essential visibility needed to manage your time-sensitive deliveries, ensuring you know exactly when your courier will arrive. Our NACEX tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s journey across Spain, Portugal, and beyond. Stay informed and punctual. Enter your Agency Code and Tracking Number in our NACEX tracking tool now to see your current status!