Mattress Firm Tracking

Whether you ordered a simple memory foam mattress or a complex adjustable base setup, knowing exactly when the truck will pull up is essential for planning your schedule. Our Mattress Firm tracking tool eliminates the need to wait by the window, giving you clear visibility into your delivery status. By simply entering your order details, you can confirm your scheduled time slot and ensure you are ready to receive your new sleep system. Enter your information below to get instant updates on your delivery.

What is Mattress Firm Tracking?

Mattress Firm tracking is the customer service feature designed to keep you informed about the status of your mattress or furniture delivery. Our tracking tool allows customers to verify their specific delivery window, ensuring they don’t miss the truck and incur redelivery fees.

By using identifiers like your email address or order number, you can check if your delivery is on time or if it qualifies for a refund due to a late arrival outside the guaranteed window.

Mattress Firm Tracking Number

To track your delivery effectively, you need specific information found on your purchase documents. Our Mattress Firm tracking tool uses these details to locate your schedule in the system:

• Order Number: This is the primary identifier for your purchase.
• Alternate IDs: You can also track using your Email Address or Phone Number associated with the order.
• Verification: For security, you will also need your Last Name or Zip Code.

Mattress Firm Tracking Number Formats

Identifying the correct number ensures our tracking tool can find your order without errors. Here is where to find the specific details needed for Mattress Firm tracking:

• Order Number Location: This number can be found in the upper right-hand corner of your receipt.
• Format: It is typically a numeric code printed clearly on your physical or digital receipt.

How to Use Tracking Tool?

We have made it easy to check the status of your delivery. Follow these simple steps on our tracking tool to see when your mattress will arrive:

1. Select Method: Choose to track by Order Number, Email, or Phone Number.
2. Enter Details: Input the selected ID along with your Last Name or Zip Code.
3. Click “Track”: Hit the button to view your scheduled delivery window.

Mattress Firm Shipment Journey and Status Meanings

As your delivery date approaches, your order status will change to reflect the current schedule. Here is what the specific delivery situations mentioned in our tool mean:

Status	What It Means
Scheduled Window	The specific 2-hour timeframe confirmed for your delivery (if Premium selected).
Delivered	The item has been dropped off or set up according to your service plan.
Missed Delivery	No one was home during the scheduled window; a $149.99 redelivery fee may apply.
Late Delivery	The truck arrived outside the guaranteed window; you may be eligible for a delivery fee refund.

About Mattress Firm

Mattress Firm is a leading retailer dedicated to improving sleep quality through a wide selection of mattresses and bedding accessories. They support their products with a robust 120-Night Sleep Trial, allowing customers to exchange or return their mattress between 21 and 120 days after purchase if they are not completely satisfied. This policy ensures that customers have ample time—specifically a minimum 30-night break-in period—to adjust to their new bed.

In addition to sales, Mattress Firm provides comprehensive logistics services, from basic drop-offs to full in-home setups. While they offer flexibility with returns, customers should be aware that exchanges typically incur a $249.99 processing fee plus delivery charges, and accessory items like pillows and sheets are considered final sale and cannot be returned.

Mattress Firm’s Service Portfolio

Our tracking tool helps you monitor orders across various service levels. We help you keep tabs on the specific delivery type you purchased:

• Free Delivery: Drop-off at the front door, side door, or garage with no in-home entry.
• Setup & Haul Away ($99.99): In-home setup of the new set plus removal of the old mattress.
• Setup & Adjustable Base ($149.99): Includes assembly of purchased adjustable bases.
• Premium 2-Hour Window ($199.99): Allows choice of a preferred delivery time slot.

Mattress Firm Delivery Times

Delivery timing depends on the service level selected at checkout. Mattress Firm tracking allows you to monitor these specific windows:

• Standard: Delivery times are assigned based on route availability.
• Premium: Customers can purchase a guaranteed 2-hour delivery window for precise timing.
• Guarantee: If a delivery is late outside the premium window, the delivery fee may be refunded.

Solving Common Tracking Issues

If you cannot find your order, it is usually a simple data entry issue. Try these fixes on our tracking tool:

• Check Receipt: Ensure you are reading the Order Number from the upper right-hand corner.
• Verify Phone: Use the exact phone number provided at the time of purchase.
• Missed Delivery: If you missed the truck, be aware that you cannot track a redelivery until the $149.99 fee is addressed.

Customer Support for Shippers

If you can’t find your order with our Mattress Firm tracking tool, their support team is available to help. You can contact them for assistance with scheduling and warranties:

• Main Support: Call (877) 689-1963 for general inquiries.
• Finance Support: Call (800) 333-1082 for Synchrony finance issues.
• Live Chat: Available 7 days a week on the website.
• Hours (CST): Mon–Sat 8:00 AM – 9:00 PM; Sun 8:00 AM – 7:00 PM.

Frequently Asked Questions (FAQs)

Conclusion

Mattress Firm tracking provides the essential visibility needed to manage your delivery day with confidence, helping you avoid missed appointments and extra fees. Our tracking tool simplifies access to these vital updates, giving you a clear view of when your new mattress will arrive. Stay informed and ready for a better night’s sleep. Enter your Order Number or Phone Number in our Mattress Firm tracking tool now to see your current status!