Purolator Tracking

Know exactly where your Purolator package is. Our Purolator tracking tool lets you see its exact status as it moves across Canada, to the U.S., or internationally. Our Purolator tracking tool provide immediate clarity for your delivery.

Whether it’s a “Purolator Express 9AM” document, a heavy LTL freight shipment, or a standard Ground parcel, you can follow its full journey. Just enter your Purolator Tracking PIN or Reference Number into the tracking field to see its current status.

What is Purolator Tracking?

Purolator Tracking refers to the comprehensive monitoring system used to trace shipments handled by Canada’s premier courier and logistics network. Our Purolator tracking tool provides crucial shipment visibility across their vast national network, allowing you to follow your item’s journey from the initial pickup scan to the final proof of delivery.

By using a unique PIN (Package Identification Number) or Reference Number, customers can check their delivery status through key milestones, ensuring transparency for both personal parcels and business freight.

Your Key Identifiers for Purolator Tracking

To check the status of your shipment, you need the unique identifier provided when the package was created or shipped. Our Purolator tracking tool accept the primary identifiers used by Purolator, ensuring you have the correct information to access your shipment’s current location and history:

• PIN (Tracking Number): This is the primary tracking code for all Purolator shipments. It stands for “Package Identification Number” and is found on your shipping label, receipt, or confirmation email. This single number grants access to all Purolator Tracking details.
• Reference Number: Business shippers often assign their own internal Reference Number (like an Order ID or Invoice Number) to a shipment. You can track using this reference if the PIN is not available.

Purolator Tracking Number Formats

Purolator uses specific formats for its PINs (Package Identification Numbers) to ensure accurate identification within their system. Our Purolator tracking tool can recognize these diverse codes, allowing you to easily input your information and retrieve the latest status updates without any confusion:

• Numeric Format: The most common format is a 12-digit numerical code (e.g., 331234567890).
• Alphanumeric Format: Some shipments use a combination of letters and numbers, typically starting with 3 letters followed by 9 digits (e.g., VDM003751037).
• Reference: These can be any combination of letters and numbers up to 35 characters long, defined by the shipper.

How to Use Our Tracking Tool for Purolator Shipments?

Our Purolator tracking tool provides a single, simple interface to access your Purolator tracking data directly from their national network. It consolidates all relevant tracking information into one easy-to-read view, saving you time and effort when checking on your important deliveries:

1. Find Your PIN: First, locate the unique 12-digit PIN or Reference Number from your shipping receipt, label, or confirmation email.
2. Enter the Number: Next, paste or type that code accurately into the Purolator tracking section. You can track multiple numbers at once.
3. Click “Track”: Finally, click the “Track” button to initiate the search.
4. View Your Updates: You will instantly see the live status, location history, and all key milestone updates for your parcel.

Guide to Purolator Status Updates

As your package moves through the Purolator network, its status will update to reflect its current location and processing stage. This guide helps you understand what each specific status message means, giving you a clearer picture of where your shipment is in the delivery process.

Status	What It Means
Shipment Created / Label Created	The sender has created a shipping label, but Purolator has not yet physically collected the package.
Picked Up	The courier has successfully collected the shipment from the sender or drop-off location.
In Transit	The package is moving between Purolator facilities (via truck or air) towards the destination.
On Vehicle for Delivery	The package has been loaded onto the local delivery truck and is scheduled to arrive today.
Delivery Attempted	The driver tried to deliver, but no one was home. A notice card may have been left.
Available for Pickup	The package is at a retail shipping location (e.g., Michaels, Staples) ready for you to collect.
Delivered	The shipment has been successfully delivered to the recipient or left in a safe spot.

About Purolator

Purolator is Canada’s leading courier and logistics network, built on the promise of reliable delivery across Canada and internationally. With extensive national coverage, strong safety standards, and sustainability initiatives like “Tackle Hunger,” the company combines social responsibility with operational excellence.

Its large infrastructure supports millions of shipments during peak seasons, offering services from next-day courier deliveries to complex LTL freight. Purolator is also a key partner in Canada’s e-commerce ecosystem, providing tailored solutions for retail, healthcare, and industrial clients while continually innovating its digital tools and network to keep every promise.

Purolator’s Service Portfolio

Purolator offers a comprehensive suite of logistics solutions tailored to meet the diverse needs of individuals and businesses across Canada. Their portfolio spans from time-critical express services to heavy freight transport, ensuring that every type of shipment is managed with expertise and care.

• Purolator Express: Guaranteed fast delivery options including 9AM, 10:30AM, and End of Day next-day delivery to most Canadian destinations.
• Purolator Ground: A reliable and cost-effective option for less urgent shipments, delivering within 1 or more business days.
• Purolator Freight: Specialized LTL (Less-Than-Truckload) and TL (Truckload) services for large or palletized shipments.
• Purolator International: Seamless shipping to and from the U.S. and over 210 countries worldwide.
• Specialized Services: Includes “Returns Management” for e-commerce, “Chain of Signature” for controlled goods, and “Same Day” delivery for urgent local needs.

Purolator Delivery Times

Delivery times for Purolator are optimized to meet the vast geographic challenges of Canada, offering both guaranteed and estimated windows. Whether shipping across town or coast-to-coast, customers can rely on defined schedules to plan their logistics effectively.

• Purolator Express: Guaranteed delivery by 9 a.m., 10:30 a.m., or 9 p.m. the next business day for eligible points.
• Purolator Ground: Typically takes 2-5 business days for national delivery, depending on the distance.
• International: Timelines vary by destination (e.g., 2-3 days to the US, 4-7 days global) and customs clearance.
• Same Day: Available 7 days a week in select major urban centers for immediate delivery needs.

Purolator Service Coverage

Purolator utilizes an unmatched infrastructure to ensure comprehensive coverage across the second-largest country in the world. Their network is designed to bridge urban centers with remote communities, facilitating seamless trade and connectivity for all Canadians.

• Domestic Canada: Reaches 100% of Canadian postal codes, supported by a vast network of depots and retail points.
• Retail Network: Over 3,000 shipping locations (including agents like Staples and Michaels) ensure 73% of Canadians live within 3km of a drop-off point.
• Global Reach: Connects Canada to the U.S. and over 210 countries through strategic international partnerships.

Holiday Shipping & Planning

Purolator provides critical planning resources to help customers navigate the busy holiday seasons and statutory holidays. Understanding these schedules is essential for ensuring your gifts and business shipments arrive on time during peak periods.

• Peak Volume: The network prepares to process over 1.3 million pieces a day during the holiday rush.
• Deadlines: Specific “Ship By” dates are published annually (e.g., Dec 23 for Next-Day domestic) to guarantee holiday delivery.
• Holiday Operations: Operations are modified or closed on national holidays like Christmas, Canada Day, and Thanksgiving.
• International Deadlines: Earlier deadlines apply for global destinations (e.g., mid-December for Asia or Europe) to account for customs and transit.

Solving Common Tracking Issues

Occasionally, you might encounter a delay in updates or an issue with your tracking status due to weather or operational factors. Here are some common solutions to help you resolve these tracking problems quickly.

• Check the PIN: Ensure you have entered the correct 12-digit PIN. A single typo will prevent the system from finding your parcel.
• “Label Created” Only: If the status stays here, the driver hasn’t collected the item yet. Contact the sender to confirm the pickup date.
• Missed Delivery: If you missed the courier, check for a “Door Knocker” notice. You can use the ID on the card to schedule a redelivery or find out which retail location holds your package.
• Weather Delays: Winter storms in Canada can cause “Exception” scans. These are safety measures and usually resolve once roads are clear.

Customer Support

If you have a specific issue with your delivery, such as a delay, damage claim, or billing inquiry, contacting Purolator directly is the best course of action. Their support team is available via multiple channels to assist you.

• Customer Service: 1-888-SHIP-123 (1-888-744-7123).
• Technical Support: 1-800-459-5599 (for online shipping tools).
• Virtual Assistant: Use the chat function on the Purolator website for 24/7 self-serve support (tracking, scheduling pickups).
• Help & Support Center: An extensive online resource for FAQs regarding claims, returns, and account management.

Frequently Asked Questions (FAQs)

Conclusion

Purolator provides a premier, promise-driven logistics solution for Canada, connecting the nation with reliability and speed. Purolator Tracking offers the essential visibility needed to monitor your shipments, from urgent next-day documents to holiday gifts.

Our Purolator tracking tool simplifies this process, giving you a clear, consolidated view of your shipment’s journey from the sender to your doorstep. Stay informed every step of the way. Enter your PIN or Reference Number in our Purolator tracking tool now to see your current shipment status!